Contact

How Can We Help Today?

Owned and operated by Deep Healing Zone, our team is ready to answer questions about saunas, cold plunges, and strength equipment.

We typically respond within 24 hours on business days
Reach Us

Choose Your Preferred Channel

Email
support@deephealingzone.com
Within 24 hours
Phone
(217) 609-6404
Mon-Fri, 9 AM - 5 PM EST
Common Questions

Frequently Asked Questions

How long does shipping take?

Handling time is 1 to 3 business days, and transit typically takes 5 to 8 business days after that. Delivery windows can vary depending on the size of your item, especially for larger equipment like saunas and smith machines.

How can I track my order?

Once your order ships, you will receive a confirmation email with tracking details. If your tracking information has not updated within a few business days, feel free to contact us and we will look into it for you.

What is your return policy?

We offer 30-Day Returns on eligible items. If something is not the right fit for your space or needs, please review our Return Policy page for complete details on how to start the process.

Can I exchange an item for a different model?

We are happy to help coordinate an exchange within the return window. Contact us with your order number and the item you are interested in, and we will walk you through the next steps.

How do I choose the right sauna or cold plunge for my space?

Consider the available space in your home or yard, the number of people who will use it regularly, and whether you prefer indoor or outdoor placement. Our product pages include detailed dimensions and specifications to help you find the right match.

What kind of maintenance do saunas and cold plunges require?

Most saunas benefit from occasional wiping of interior surfaces and periodic checks on heating elements. Cold plunges typically need regular water changes and filter maintenance. Each product page includes specific care guidelines.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

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Saunas and Cold Plunges
Strength and Conditioning Equipment
Order Status and Tracking
Returns and Exchanges
Product Sizing and Space Planning
Availability

Business Hours

Monday – Friday 9:00 AM - 5:00 PM EST
Saturday – Sunday Closed
Our Promise

Our Commitment to You

Thoughtful Response Times

We respond to every inquiry within one business day so you can move forward with confidence.

Secure Shopping

Your personal and payment information is protected with industry-standard encryption at every step.

Free Continental Shipping

Free shipping on most orders within the Continental U.S., with no order minimum required.

30-Day Returns